Practical Setup Guide For New Teams

Service Selection

Choose Kyra when you need activity tracking, sessions, assignments, LOA, and role-based workspace controls.

Choose Ranker when rank progression and promotion workflow are your main operational bottlenecks.

Use Duckie Games for player-facing release communication and community game updates.

Before You Start

• Define your staff roles and permission boundaries.
• List the exact metrics you want to track.
• Prepare a support route (Discord and backup email).
• Review legal requirements with your team admins.
• Schedule one internal test week before full launch.

Onboarding Checklist

1. Create your workspace and verify core settings.
2. Set permission roles before inviting members.
3. Connect Roblox ingest/scripts only after role checks are done.
4. Configure session and assignment rules with realistic targets.
5. Run a short pilot with a small internal team.
6. Publish internal staff instructions for consistent use.
7. Monitor first-week data for gaps or false positives.

Reliability Practices

DuckieTech services are monitored via public status checks. We recommend using the status page as your first triage step before reporting incidents.

When reporting issues, include exact timestamps, workspace URL, role used, and screenshots. This reduces response time and avoids generic troubleshooting loops.

Support Playbook

Use this format to report problems:

• What you expected to happen.
• What happened instead.
• Exact page URL and account role.
• Time of event and timezone.
• Any error text shown on screen.

Public Routes

Useful pages for operators and reviewers:

• Service Status
• FAQ
• About
• Legal Center
• Portfolio